Support

Last updated: 27 October 2026

Write to support@tibrcode.com. Tell us your device, the app’s version (in About & privacy) and what happened. We answer in Arabic and English.

Common questions

Where are my events stored?

On your device only: in the app on your phone, or in your browser on the web. We have no copy, so back them up.

How do I move my events to a new phone?

On the old phone, open Settings and choose Backup, then save the file somewhere you can reach from the new phone. On the new phone, open Settings, choose Restore and pick the file. You can merge it with what is there or replace everything.

Is the AI free?

Yes, within daily limits per feature. When today’s limit is reached, the app tells you when it resets. With your own AI key there are no limits of ours, and the service you chose bills you directly.

Why does the app ask for AI permission again?

In October 2026 we made the permission text name everything the AI features send, such as an event’s place and notes for reminder messages. A “yes” to the older, shorter text no longer counts, so the app asks again. Until you answer, nothing is sent.

How do I turn the AI off?

Open Settings › AI Settings and choose “Don’t allow” for Memolr AI. The app then sends nothing to it. See the privacy policy.

Can I use my own AI key?

Yes. In Settings › AI Settings, choose “Your own key”, then Google Gemini or another compatible service, paste your key, tap “Test Connection” and “Save Key”. Gemini keys are free from Google AI Studio.

My reminders do not arrive, or arrive late

Allow notifications for Memolr in your phone’s settings.
On Android, allow “Alarms & reminders” so reminders ring on time, and do not restrict the app’s battery use.
On the web, reminders appear only while memolr.com is open.
A one-off event that has passed gets no more reminders. Its anniversaries appear in “On this day”.

Can I count down to Hijri dates?

Yes. In the event form, switch the calendar to Hijri. Yearly Hijri events repeat on their Hijri date (Umm al-Qura calendar).

How do I change the language?

Tap the language button at the top of the app. Memolr speaks 28 languages.

How do I delete everything?

Delete the app from your phone, or clear memolr.com’s data in your browser’s settings. This cannot be undone, so make a backup first if you want to keep anything.